Privacy Policy

Last Updated: [Date]

HostelWeb ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://hostelweb.cloud/ and use our SaaS hostel management system (the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our Service.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Service includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Service or when you choose to participate in various activities related to the Service.

Derivative Data

Information our servers automatically collect when you access the Service, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Service.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Service. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor (e.g., Razorpay, Stripe, Cashfree), and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Create and manage your account.
• Email you regarding your account or order.
• Process payments and refunds.
• Fulfill and manage purchases, orders, payments, and other transactions related to the Service.
• Monitor and analyze usage and trends to improve your experience with the Service.
• Notify you of updates to the Service.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Respond to customer service requests.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Rights

You have the right to access, correct, or delete your personal information. You can review and change your information by logging into your account settings. You may also contact us to request access to, correct, or delete any personal information that you have provided to us.

6. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Name: [Grievance Officer Name]
Email: care@hostelweb.cloud
Address: NO.3/63A, 1/61, Sathyamurthy Nagar, New Main Road, Tambaram Taluk, Chennai – 600126, Tamil Nadu, India

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

HostelWeb
NO.3/63A, 1/61, Sathyamurthy Nagar, New Main Road, Tambaram Taluk, Chennai – 600126, Tamil Nadu, India
Email: care@hostelweb.cloud